The vast majority of products available at allroadtec are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange Return Period
Ø Items can be returned within 30 days of receiving the shipment.
Ø All returned items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.
1. Contact an allroadtec Customer Care Specialist and select option #2.
2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
4. Unless the return is due to manufacturer defect or allroadtec error, the customer is responsible for return shipping costs. For your convenience, AutoForever offers discounted return shipping labels. Should you choose this optional, the cost of the label will be deducted from the refund amount.
5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. allroadtec will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
· Warranty Period
Ø The vast majority of products we offer are covered by the manufacturer against defects in materials and workmanship. The length of these warranties varies by manufacturer and product.
Ø After 30 days from receiving your product your merchandise is covered by the manufacturer’s warranty and subject to the manufacturer’s warranty policy and procedures.
Ø Contact us first if you find a manufacturing defect with your product. We will assist you in working with the manufacturer to process your warranty claim.
· Refund Time
Ø Refunds will be credited within 7-14 days after we receive and inspect the returned product.
Ø All refunds are credited to the same payment card or PayPal account originally used to pay for the order.
· Restocking Fees
Ø A 15% restocking fee (except where noted) will apply for returns that are not the result of our error or a defective product or do not adhere to the return procedures above.
Ø Restocking fees do not include shipping costs related to the return.
· Return Shipping Charges
Ø On rare occasions there may be an error with your order, such as the product sent not being the one you ordered. If you received the wrong product due to an error by the manufacturer or our site, we will arrange for the return shipping at no cost to you.
Ø If you are returning a product for any reason other than our error or a manufacturing defect, you are required to pay all outbound and return shipping charges, including those for products with Free Shipping.
Ø Shipping charges will be deducted from your refund.
If you receive an item that is broken or defective, allroadtec will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.
You may cancel your order free of charge at any time before it ships
If you cancel an order after it ships or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and will be subject to shipping charges and restocking fees
Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or allroadtec error, these items may be returned for credit.
Ø Can I exchange an item?
Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard allroadtec returns procedure.
Ø Will I have to pay a restocking fee?
Certain products do require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.
Ø What should I do if I received the wrong item?
First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.
If the numbers do not match, we may have shipped the wrong part number. Just email us and select option #2. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.
If the numbers do match, you may have ordered the incorrect part number. Once again, please email us and select the option #2. We'll process your return and exchange the item for the correct part (if available).